Postmortem -
Read details
Dec 17, 07:01 PST
Resolved -
This incident has been fully resolved. Services in our Netherlands datacenter are operating normally, and monitoring confirms sustained stability across all previously affected racks.
A detailed post-incident report, including root cause analysis and corrective actions, will be published for full transparency.
If you experience any remaining issues, please contact support with your service ID and affected IPs for immediate assistance.
Dec 17, 03:38 PST
Monitoring -
Service has been restored across the affected racks in our Netherlands datacenter. Power and network stability have been re-established, and all impacted systems are now reachable.
We are actively monitoring the environment to ensure continued stability and to validate full service recovery. While operations have returned to normal, we will continue close observation before marking this incident as fully resolved.
A full incident report and root cause disclosure will be published once the datacenter investigation is complete.
Dec 17, 02:46 PST
Identified -
The investigation is ongoing and the issue has been isolated to a power distribution segment within the datacenter affecting multiple racks. Initial diagnostics indicate instability on a shared PDU/UPS path, which triggered protective shutdowns on several nodes to prevent hardware damage.
Datacenter engineers are currently validating power stability and coordinating a controlled bring-up of affected racks. Network connectivity and host availability may fluctuate during this process.
At this time, there is no confirmed ETA for full restoration. Further updates will be provided as soon as additional information is confirmed.
Dec 16, 23:41 PST
Update -
Partial/Full service disruption for a subset of servers (multiple racks). Customers may see downtime, packet loss, or unreachable services.
Dec 16, 22:11 PST
Investigating -
We are currently investigating an outage at our Netherlands datacenter impacting multiple racks. Our engineers and the facility NOC are actively working to identify the root cause and restore service. Further updates will be posted as we receive confirmation from the datacenter.
Dec 16, 22:10 PST